Hartmann repairs your luggage and sends it back to you.
Hartmann offers high end luggage and other leather products to those with a more luxurious taste. They stand by the quality of their products. However, accidents do happen, and products break or get worn. Hartmann provides repair and refurbishing services to its customers in the hopes that their products will last a lifetime. Sending your lugguge directly to Hartmann provides the most complete services. Because their own people see to the repairs, the company can guarantee quality work.
Instructions
1. Pack your luggage and any products you wish to get repaired securely. Include Repair Request Form in the box. Download this form at the Hartmann Customer Service website. If you desire expedited service, also include business and home phone numbers and your primary email address.
2. Mail your package using a carrier such as FedEx or UPS. These carriers allow tracking for packages, ensuring yours makes it safely to Hartmann.
3. When Hartmann contacts you with repair information and pricing, give your permission allowing them to complete the work.
4. Wait four to six weeks for Hartmann to complete repairs and return your luggage.
Tips Warnings
If you feel up to the task, order parts from the Hartmann parts department, and attempt the repairs yourself. Contact them Monday through Friday, 8:00am - 2:30pm Central Time.
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