One of the responsibilities that a person will face when working in an office environment is using a multiline phone. This is especially true for large businesses that have several calls coming in at once. Early on, using the multiline phone can seem overwhelming, but it really is not that difficult. The most important point to remember is to take it one call at a time and make sure you are pressing the correct buttons.
Instructions
1. Pick up the receiver when the phone rings. Answer the phone using the greeting that the company has requested when answering the multiline phone.
2. Press the button next to the flashing line that is ringing. A red blinking light indicates a call is coming in. For example if line 1 is flashing, then that is the incoming call that you want to click on and pick up.
3. Press the hold button to put the current call on hold; be sure to ask the caller before putting him on hold. This may vary, depending on the phone model, but most multiline phones have a hold button.
4. Transfer the phone call by using the "Transfer" button on the multiline phone, followed by the extension or telephone number of the person that is requested. Press the "Transfer" button again to complete the transfer.
Tags: multiline phone, hold button, Transfer button, using multiline, using multiline phone
