No Picture or Sound
If the picture or sound doesn't appear on your Toshiba rear projection TV, check the cables connected to it. They must be firmly in place in order for the connection to be clean.
Bad Picture
If the image comes in but is fuzzy or filled with snow, it's likely a problem with your reception. Adjust the antenna to a different angle, then compare the image onscreen to see if it's getting better. If you have a cable or satellite system, there should be no problems with reception. Contact the company and let it know that there is an issue.
Unable to Get a Specific Channel
Toshiba rear projection TVs come equipped with channel locks, allowing you to shut out a channel you don't want or may contain objectionable material. Access the "Locks" menu onscreen using your remote, then select "Channel Lock." Check to see if the channel you want is listed. If it is, maneuver over to it with the arrow keys on your remote and press "Enter." That should clear it. Alternately, you may have inadvertently erased the channel from the TV entirely. Manually type in the channel number on the keypad to your remote, then press the "Menu" button. Use the left and right arrows to maneuver to the "Set Up" menu, then use the up and down arrows to highlight the "Add/Erase" setting. Click on "Add." The Toshiba should begin broadcasting the station as normal.
Black Box Onscreen
A Toshiba rear projection TV offers a closed-captioning service for hearing-impaired viewers. You have to turn it off to get rid of the box. Press the "Menu" button and use the left and right arrows to move to the "Custom" setting. Then use the up and down arrows to move to "CC." Finally, use the left and right arrows again to highlight the "Off" setting, and click on it.
Remote Control Problems
Remote controls need batteries to work. If yours isn't functioning as it should, swap the current batteries for new ones. In addition, the signal from the remote must travel in an uninterrupted line from your hand to the TV. If there's a piece of furniture or similar obstruction in the way, move around it, then try again.
Can't Access DVD Player, VCR or Cable Box
The Video Lock feature allows you to shut off access to auxiliary components such as DVD players and video game systems. Access the "Locks" menu on the remote, then use the right and left arrows to highlight the locked video input jacks you want to unlock. (You may need to check the back of your Toshiba to determine which input jacks are being used.) Highlight it and maneuver to the "Off" setting, then click it. You should now have access to the component in question.
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