HP and Microsoft have tools available to test a printer. Most HP printers allow you to print configuration or test reports by pressing a series of buttons on the printer itself. These are useful in troubleshooting printer problems because if it prints the report correctly, then a connection or software problem is usually the culprit. If the Microsoft test page prints correctly, then any problems are usually due to a problem with one application, not the connection, printer or Windows.
Instructions
1. Turn on your HP Printer. Make sure that it is connected to your computer. Place a piece of paper in the printer.
2. Check your HP printer manual for details on print a configuration report. This varies on each printer. On the LaserJet 2200, for example, press the "Go" and "Job Cancel" buttons simultaneously. On other models it is done by scrolling through the menu options on the printer.
3. Click the Microsoft "Start" button on your computer. Then select "Devices and Printers."
4. Right-click the HP printer. Select "Printer Properties." Click the "General" tab. Then click the "Print Test Page" button.
5. Wait for the printer to print the test page. Examine the test page for quality and read it for details about your printer and printer driver.
6. Navigate to the HP Business Support Center on your web browser. Then go to the "HP Printer Check tool" located in "Self Help Resources." Follow the instructions to us the HP diagnostic tools. This will test the drivers and configuration of your printer.
7. Download the Microsoft Fix It utility from the "Why Can't I Print?" page. Then double-click the utility and follow the steps in the troubleshooting wizard. This will test your drivers and software for any printing difficulties.
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