Zune is a popular mp3 player developed by Microsoft that is known for its reliability. However, like any electronic device the Zune can malfunction. Users may experience their device freezing, that is the Zune player will refuse to respond to any commands and will appear stuck. Depending upon whether you have a regular Zune or a Zune HD, you will have to do different things to get your Zune to reset or reboot itself.
Instructions
Soft Reset (Not for Zune HD)
1. Move the Hold Switch to the unlock position.
2. Press and hold both the Zune pad's Back and Up keys until the device turns off, and then turns on again with the Zune logo appearing on the screen. This indicates that the Zune is resetting itself.
3. Wait for the Zune to reset itself completely before operating the device.
Zune HD Reset
4. Press and hold the Power button on the top of the Zune.
5. Release the Power button after 10 seconds.
6. Wait for the Zune to restart.
Hard Reset (not for Zune HD)
7. Move the Hold Switch on the top of the device to unlocked.
8. Press and hold both the Back button (backwards facing arrow) and the Up button of the Zune pad. Release the buttons, once the device begins to power up.
9. Press and hold a combination of buttons based on your Zune model immediately after you release the buttons in step 2.
For a 4 GB, 8 GB, and 80 GB Zune, press and hold the Back button, Zune pad, and Play/Pause buttons simultaneously. Hold these buttons until the Zune device restarts and the words "Please Wait" appear on your Zune screen.
For a 30GB Zune immediately press and hold the Back button, the left side of the Zune pad, and the center of the Zune pad. Hold until the words "Please wait" appear on the Zune screen.
After "Please Wait," the words "Connect Zune to your PC" will appear on the screen.
10. Connect your Zune to the PC using the USB sync cable. The Zune software will open once your device is detected and update your device with the latest Zune firmware if needed.
Tags: Press hold, your Zune, Back button, button Zune, button Zune Release, device Zune