The Nortel BCM50 is an integrated voice and data system designed for small and mid-sized businesses. The BCM50 system offers a number of features through its telephony applications that integrates with other data network services. One main feature of the system is the auto attendant feature, which answers calls automatically with a personalized greeting and routes the caller to the appropriate employee. The auto attendant feature is programmed through the BCM50 software application.
Instructions
1. Launch the Nortel BCM50 application on the computer. The main display window will have list of available applications in the main menu on the left-hand side.
2. Click "Auto Attendant" in the applications menu to open the "Auto Attendant" settings window.
3. Click the check box next to "Default Greeting" in the settings window to have the default greeting play when the Auto Attendant picks up a call.
4. Select from the "Extensions" listing the check boxes for the desired extensions to which the answered calls will be transferred.
5. Click the "Active" button in the window, then click "OK" to activate the Auto Attendant feature.
Tags: Auto Attendant, attendant feature, auto attendant feature, settings window
